Why is my Google review not showing up? If that's a question you've been asking, you're not alone. Even though your customers swear they've written you a review, nothing shows up on your Google My Business profile.

It's frustrating, it'southward bad-mannered, but at that place are a few key reasons this could be happening to your Google reviews.

Largely, explaining missing user reviews comes down to one of two things: problems with your Google listing itself or an issue with the review content.

How long does it take for my Google reviews to show upward?

So you're thinking, "How do I find my Google reviews?!" especially if it seems like they've gone AWOL. Typically, when someone posts a Google review on your business listing, it should show up publicly within 48 hours.

Review data may come through up to vii days later, but this isn't typical, so if your review appears every bit if it isn't publicly visible inside this timeframe, there may be an event with your listing, or with the reviews posted.

Bug with your Google business listing

The first step to finding your missing Google reviews: diagnosing your business listings. Check for these mutual GMB listing bug earlier reaching out to Google support, considering in many cases, they're hands fixed.

Inaccurate GMB listing (customers tin can't post reviews)

If customers can't find you, they can't write more reviews for you. Double-bank check your GMB listing is accurately recorded with your right local business organization address (so when people conduct a Google search for you, you evidence up in the right location).

If you want to check or even "refresh" your business concern location in Google, hither's how:

  1. Log in to your Google My Business profile (my Google reviews login).
  2. Go to the "info" tab and click the pencil icon next to your address (this will open a mini Google Maps window).
  3. Move the map around a bit, then ensure the pin drops on the right location.
  4. Hit "Apply" at the bottom of the window to save your changes.

Duplicate listings

There may be a duplicate listing (or alternate listing) for your business organisation reviews that you don't know about, meaning people are reviewing you beyond multiple other businesses (with the aforementioned name) by mistake. This could be why you're request "How do I see my Google reviews?".

The best way to investigate and fix this is to caput over to Google Maps and search for your exact concern name or accost. If you find a duplicate business listing, you can use the "Advise an Edit" part to effectively contact Google support, who can become information technology changed or taken down.

This can commonly happen if y'all've inverse locations, have a  new location (or several locations) and overlook the business list.

Google can sometimes tell you if you have a duplicate listing
Google tin can sometimes tell you if you have a duplicate listing

Inactive listings

Some other reason you might not exist scoring as many reviews as expected: you haven't logged into your Google My Concern account in a while.

If information technology has been longer than 6 months without whatever activity on your Google profile, it'southward possible that your Google list has been unverified.

Google investigates deprecated business organisation listings, and then if this has happened to you, you may be able to either contact Google support or go through a DIY verification procedure to get your business relationship re-verified.

It'south important you do this every bit presently as possible if you want to get more Google reviews.

Google outages

It's extremely unlikely simply it has been known to happen. In that location was a catamenia of time during the early months of the COVID-19 pandemic where Google disabled new reviews (no businesses could post updates or reply to reviews).

Ultimately, many Google users and small businesses reported their Google reviews not showing during this time, which put a lot of pressure on companies with loyal customers who then had to ask "How are we supposed to generate positive reviews now?!"

Problems with your Google review not showing upwards

If your customer reviews aren't showing upwardly after a Google search and you're sure there'southward nothing wrong with your listing, information technology's possible that the person reviewing yous has written something flagged past Google filters/Google policy, explaining why y'all're thinking "How exercise I view my Google reviews?".

Information technology could be as innocuous every bit someone using the same IP address or leaving well-nigh the same review as a previous customer. Or they may take been flagged as imitation reviews.

Either way, it's not always articulate what's happened to your Google reviews, but there are some telltale things and additional details that might plow skillful reviews into "disappeared" ones.

Unfortunately, though, there'south not much you lot can do about these as well educating your customers on what not to practise when they write reviews in hereafter.

Reviews are from current or former employees

Google reviews are intended to correspond genuine client experiences. They are non intended to correspond the views of your employees or staff.

Ofttimes you might see a review from what looks like the business owner themselves, on their ain Google list. Don't practise this. It's adequately obvious to anyone looking, and it besides puts your Google My Business organisation profile at risk of existence penalised (ergo: no more new reviews, no more than new business organization).

Google reviews are being marked equally spam

Google has robust guidelines and a strong stance on fake reviews and review gating. If your business is sending out review requests with the intent of just highlighting the practiced reviews (and hiding the bad ones), this could get you lot in hot water - and your reviews deleted.

More likely though, your Google reviews not showing are a result of them being in violation of a Google review policy. Here are some things Google considers when looking for fake or spammy reviews:

  1. Is the review a 18-carat reflection of your experience?
  2. Has the review been posted to just manipulate a place'southward ratings?
  3. Is the review content actually real and relevant to the location?
  4. Has the verbal same review been posted earlier, on unlike dates?
  5. Has this person reviewed multiple times?
Businesses and other users can report fake reviews themselves
Businesses and other users can report fake reviews themselves

Reviews incorporate profanity

An easy one. If your review contains obscene, profane or offensive language or gestures, Google will remove information technology. It may also be removed for containing personal data.

If the person wrote an offensive review (fifty-fifty if they had a negative feel) and it somehow slipped through the cracks, other customers may have reported it from your Google My Business organisation profile.

You tin can as well attempt to remove negative reviews from Google yourself.

Review formatting contains links or URLs (Google)

Google reviews linking to other websites or offering incentives in the content to follow a link are normally lucent cases for removal.

Y'all've been buying/paying for Google reviews

Some businesses try to gain an unfair advantage over their competitors by paying for/ownership Google My Business reviews in an try to artificially improve their online reputation. It may seem like a harmless activity that makes sense, but it does more harm than practiced.

Instead of buying reviews, information technology's better to be proactive and authentically ask your customers to review y'all. It doesn't have to exist awkward, and it doesn't take to be hard. Employ a tool like Cloutly to automate your review generation. You don't take to splurge thousands on an SEO company, either.

Terminal thoughts

Every bit a business organization owner, it tin can be frustrating trying to empathize why your Google listing isn't generating any reviews, especially if your customers have told yous they've left you positive feedback.

Hopefully, working your way through this article has helped to diagnose what might be going on under the hood, from duplicate listings to reviewer errors.

Reviews are a major cistron in customer consideration. We know the customer journey starts with search, and that 93% of united states of america read some form of review before we buy something from a business. Staggering, really.

Authentic reviews piece of work wonders for your organic search visibility. Your customers (and other users on Google) volition like yous, trust you, and desire to do business with y'all when they know you intendance well-nigh your integrity.

Using Cloutly puts you one pace ahead of well-nigh businesses that don't have a system in place to generate authentic client reviews.

Try information technology out for costless and detect how exciting it is to watch your Google My Business listing climb to the tiptop of the pack, helping future customers find you lot outset, authentically.